Cohere-Intelligent Customer Service-Automatic Reply-Personalized Responses-Cohere - AI-powered customer support assistance platform

Cohere is an AI-powered platform that provides customer support assistance by searching through past tickets. It utilizes advanced analytics to identify potential issues and gaps in customer inquiries, and leverages its large language model to provide accurate and personalized answers. The platform also offers automation capabilities, helping rapidly growing customer service teams resolve up to 60% of tickets and improve customer satisfaction. Cohere integrates with existing support resources and help desks, allowing customers to instantly convert support articles and past conversations into personalized answers. Lastly, its success team collaborates with customers to identify maximum opportunities for automation and measure and drive return on investment.

The main features of Cohere include: 1. AI-powered customer support assistance: Cohere utilizes advanced analysis techniques and large-scale language models to provide accurate and personalized answers, helping customers resolve issues. 2. Automation capabilities: Cohere offers automation capabilities to help rapidly growing customer service teams address up to 60% of tickets and improve customer satisfaction. 3. Integration with existing support resources and help desks: Cohere integrates with existing support resources and help desks, allowing customers to instantly convert support articles and past conversations into personalized answers. 4. Success team: Cohere's success team collaborates with customers to identify maximum automation opportunities and measure and drive return on investment.