coaching ai-Customer Service Management-Data Monitoring-CoachingAI is an automated quality scoring tool that allows supervisors and quality analysts to spend more time coaching customer service agents rather than evaluating their work.

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coaching ai
CoachingAI is an automated quality scoring tool that allows supervisors and quality analysts to spend more time coaching customer service agents rather than evaluating their work.
Applicable People: Social media,AI enthusiasts,Community chat,Others
Social media
AI enthusiasts
Community chat
Others
Customer Service Management
Data Monitoring
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5000+ Artificial Intelligence Tools for YouDiscover AI, Unleash Your PotentialProduct Introduction
CoachingAI eliminates manual quality scoring, allowing supervisors and quality analysts to spend more time coaching their customer service agents and reducing the time spent on evaluating them.
5000+ Artificial Intelligence Tools for YouDiscover AI, Unleash Your PotentialMain Function
CoachingAI utilizes advanced artificial intelligence technology to automate quality scoring, provide real-time feedback and reports, and help improve the performance of your customer service team. It can identify key focus areas such as customer satisfaction, response time, and issue resolution rate, as well as individual employee performance. Additionally, it offers visual dashboards and data analysis tools to optimize customer service processes and training plans.
How to Use
Getting started with CoachingAI is easy. Simply upload your customer service interaction data or connect your customer service software. The system will automatically analyze the interactions and generate detailed scores and feedback. Supervisors and quality analysts can access the dashboard to view key performance indicators and share real-time insights with the team to improve customer support quality. Additionally, CoachingAI supports customizable scoring criteria to meet your specific needs.
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