Ai CSAT-Customer Support-Satisfaction Survey-Ai CSAT is a customer satisfaction detection tool based on deep learning technology, which automatically evaluates customer satisfaction by analyzing phone records.

Ai CSAT utilizes state-of-the-art deep learning techniques to detect customer satisfaction from Dialpad call records between customer service representatives and customers. Firstly, the audio from the calls is transcribed into words using our proprietary speech recognition technology, maximizing accuracy even in noisy environments. The resulting transcript is then fed into a deep neural network, which updates approximately 100 million parameters based on 1.3 million anonymized calls used for training, enabling accurate predictions.

Advanced Speech Recognition: Transcribes phone call audio into text with high accuracy, even in noisy environments. Powerful deep neural network: Relies on trained 1.3 million phone call records and 100 million parameters to accurately predict customer satisfaction. Customer satisfaction analysis: Real-time analysis of conversations between customers and customer service, providing in-depth insights on service quality. Automated feedback: Identifies issues promptly and improves services to enhance customer satisfaction.