Main Function
Voice of the customer by Pivony consists of three main modules: collection, analysis, and action. In the collection module, customer feedback is gathered through various channels such as phone calls, emails, and social media, including complaints, suggestions, and opinions. The analysis module utilizes natural language processing and machine learning techniques to analyze the customer feedback, extracting key insights and trends. The action module generates automated action plans and reports based on the analysis results, enabling businesses to quickly respond to customer needs and improve customer satisfaction and operational efficiency.