Product Introduction
ChatGPT for HelpScout is an AI-powered tool that automates drafting replies for HelpScout support tickets. Once integrated with HelpScout, the tool analyzes previous agent responses and learns the writing style, tone, and context to generate optimal draft replies for each new message. The tool offers flexibility to users, allowing them to edit the generated drafts or send them as-is. Additionally, ChatGPT for HelpScout streamlines the response process by enabling commands within the Chrome extension.
The tool offers a free trial with the first 50 drafts being free, and it has two pricing models: Startup and Business plans priced at $29/month and $99/month, respectively. The Startup plan covers 100 draft replies and includes access to the Chrome extension and training on the user's most recent 500 replies. On the other hand, the Business plan offers greater scalability with 500 draft replies, access to the Chrome extension, and training on the user's most recent 5000 replies.
ChatGPT for HelpScout helps support agents save time and improve the efficiency of responding to customer support tickets. By leveraging AI to automate draft replies, the tool reduces response time, provides accurate replies, and frees up agents to handle other customer support tasks.